For any query with regards to our service, call us on
1300 797 012. Monday-Friday 9am-7pm
Please send us your details to contact you.
Please Note: The decoder must be kept on at all times from the main power point.
Fill the relevant forms and fax them to us on 1300 794 210
Our customer service executive /installation company will then
contact you to fix a time for installation.
How many days do I have to wait for the connection after sending the forms?
We will get you connected within 5 -7 working days once we receive your
forms.
Does the equipment belong to me?
The equipment remains the property of Konnectv.Once you disconnect,
we will be taking back the equipment.
When will I be charged?
Initial payment- once we receive your forms we will be charging you
100 dollars which is a non refundable amount. The balance installation
amount will be charged once you get connected.
Monthly subscription will be charged on the 5th of each month. If you
get connected on the 10th for example, then we will charge you
for subscription from the 10th to the 4th of the next month.Then on the 5th you
will be charged for the month.
Is the subscription charged in advance?
Yes, we charge you the monthly subscription in advance for the month.
How can I make the payment?
You will have to provide your credit card/bank account details on the
direct debit form for the monthly subscription and
the initial amount.
What is the procedure to change my payment details?
Please fill in your new details on the Direct debit form and email the same to us.
How is the picture and sound quality of the channels?
It is a digital transmission with crystal clear picture and sound quality.
How many TVs can I view the channels on ?
We will be providing one main connection. If you wish to view the
channels on a second tv, you can take a second decoder ie. a second
subscription.
Do you accept American express?
You can pay by visa or master card. We do not accept American express.
Is there a contract period?
Yes once you join us you will be entering into a 12 month contract. If you want NO Contract option
please call us on 1300 797 012.
Can I suspend my service if I am going away for some time?
Yes, you can suspend the service for 2 months in a calendar year and
you will be charged only $5 each month for the period.
Kindly fill in the Suspension form and fax the form to Konnectv.
I might be moving to another house next month,can you help?
Sure. We will send a technician to remove the equipment from the
current house and reinstall at the new place. Charges as per the
Konnectv Rate card will be applicable.
Kindly fill in the Relocation form and fax the form to Konnectv.
Will I get a monthly statement for the payment I make?
Since it is a direct debit syatem, you can see the amount debited from
your bank statement.We do not send a monthly statement.
I would like to know next weeks programs.
Sure, click here to see the program schedule.
Our specifications
Frequency: 12.361 MHz
Symbol rate 9.404
FEC:3/4
Polarisation:Vertical
I am not able to view channels. What do I do?
Make sure your decoder is on from the main power and from the remote.
Also ensure that you are on the right tv channel. If you are still not able to view channels,
Please Call us on 1300 797 012
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